State Enterprise Care Lead

Job Overview

Location
Chandigarh, Chandigarh
Job Type
Full Time
Salary
18,000 ₹ - 24,000 ₹ Per Month
Negotiable
Date Posted
2 months ago

Additional Details

Job ID
20
Job Views
49

Job Description

     Implement & govern delivery of Service Managers & other support
    systems for respective geography. Execute process for troubleshooting, complaint management &
    escalations at accounts
     Performance monitoring and management to meet service SLAs for
    support
     Own RCA & RCF for state level delivery failures                                 Continuous improvement in processes for better customer & site-owner experience
     Identify and drive systematic improvement plans to provide uniform
    service experience
     Deploy field operational processes and policies related to services
    and drive SLA & delivery through field support team
     Effective liaison with CFT - Sales, Networks, FSA, B&P functions and other geography and business teams
     Drive self care penetration and reduction of calls at BSS
     Own the process & legal compliance at state
     Delivery of national programs & projects
     Own account communication, including vernacular scripts creation and execution
     Training & Development activities for team


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