As an e-Relationship Manager, you will have the opportunity to interact with various segments of the bank\'s customers and provide any assistance needed to ease their banking journey. Following the Banks philosophy of providing \"Customer 360 degree banking,\" you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer\'s profile, demographics, banking behaviour, and expand the customers portfolio with the Bank by offering new products and solutions, and also coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue, while keeping Net Promoter Score at the core of your engagement. You are also expected to ensure coverage of your customer base through regular conversations, in accordance with the business plans.